Teams

Overview

A team is the topmost level of organization in Tailglow. You can have multiple projects within a team, and you can add different users to each team.

Creating a Team

A new account starts without a team. After profile setup, the Set up your team & project onboarding form creates the first team and project when you click Create Team & Project. To create another team later, open the team switcher in the top toolbar, select Create New Team, and complete the same form.

Team Settings

To access your team settings, click your team name in the top toolbar. This opens the team overview, where you can view all projects. Select the settings icon next to Add New.

General

In the General settings, you can:

• Change your team name.
• View your team’s status.
• Update your team’s logo.
• Delete your team.

If you delete your team, it will not be removed immediately. Instead, every signed-in member is signed out, every ingest key is revoked, every API key is deleted, the team’s servers are scaled to zero, and permanent removal is scheduled for forty days later. Nothing is billed while a team is archived. If an Owner selects the archived team before then, Tailglow restores the team itself. Its projects remain scheduled for deletion, so restore each project from its Settings page. Scheduling deletion revokes every active ingest key across those projects. Restoring the team and its projects does not reactivate those keys, so add active ingest keys to their sources before sending data again. If you need the team deleted immediately, contact support.

Only an Owner can do this. In the Delete Team card, click Schedule For Deletion, then confirm by typing your team’s name and the phrase Schedule To Delete. Both fields ignore case and surrounding spaces. Everyone is signed out as soon as you confirm, so the confirmation is deliberately heavier than the one on other resources.

Statuses

There are four statuses for your team:

• Active: Your team is active and can be accessed by all team members.
• Delinquent: Tailglow emails your billing contact after a failed payment. A non-Enterprise team can become delinquent if an invoice becomes uncollectible or remains unpaid into a later billing cycle. Ingestion is paused until the issue is resolved.
• Restricted: Your team is read-only and ingest keys are disabled. Billing updates remain available so an Owner can address billing. An Owner cannot delete a restricted team through the application and must contact support.
• Blocked: Your account has been blocked, typically due to a violation of our terms of service. You will no longer be able to access the account.

Users

In the Users settings, you can manage everyone who has access to your team. All users will have access to all projects within the team.

Security

In the Security settings, you can:

• Require MFA: Turn on Require Multi-factor authentication to require every team member to enable MFA before accessing the team. Only the Owner can change this setting, and the Owner must have verified MFA first.

Billing

In the Billing settings, you can:

• Billing Email: Set a billing-specific email address for invoices and payment notifications.
• Billing Plan: View and manage your current billing plan.
• Billing Address: Set your team’s billing address for invoices.

Roles

In the Roles settings, you can create roles for your team members. By default, there are two roles: Owner and Member. The built-in Owner role cannot be created, updated, or deleted, and there must always be at least one owner.

The Quick fill actions are Common, Full access, and Clear. You can adjust the permissions before saving. Clear removes optional access while retaining the project read access required for team members.